Privacy Policy – whq888 Online Gaming Platform

1 About This Policy

This Privacy Policy applies to all personal data collected by whq888 through the whq888.vu website, the whq888 mobile app, and any related services offered to players in the Philippines. It covers what data we collect, why we collect it, how we use it, who we may share it with, and what rights you have as a data subject.

whq888 may update this policy from time to time to reflect changes in our practices or applicable legal requirements. Material updates will be communicated through the platform. The date at the top of this page reflects when the policy was last revised.

2 Information We Collect

We collect personal data in two main ways: information you provide directly and information we collect automatically when you use the platform.

Information you provide:

• Full name, date of birth, and gender as provided during registration
• Contact details including email address and mobile number
• Residential address in the Philippines
• Government-issued identification documents submitted for identity and age verification (KYC)
• Payment information such as e-wallet details or bank account references used for deposits and withdrawals in ₱ PHP
• Communications you send to our support team

Information collected automatically:

• Device information including device type, operating system, and browser
• IP address and approximate geographic location
• Session data including login times, pages visited, and features used
• Game activity data including bets placed, game history, and session durations
• Cookies and similar tracking technologies (see Section 7 for details)

3 How We Use Your Information

whq888 uses personal data only for the purposes listed below. We do not sell your personal information to third parties.

4 Data Sharing and Disclosure

whq888 does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Payment processors: We share necessary payment information with Philippine payment service providers to facilitate deposits and withdrawals. These processors operate under their own privacy policies and handle data only as needed to complete transactions.
• Identity verification providers: Third-party KYC service providers may process identification documents to verify your age and identity. These providers are bound by confidentiality obligations.
• Technology and platform partners: Service providers that support platform operations — such as hosting, analytics, and security services — may process data on our behalf under strict data processing agreements.
• Legal obligations: We may disclose personal data when required to do so by law, court order, or legitimate regulatory request.
• Fraud prevention: Where fraudulent, criminal, or abusive activity is detected or suspected, relevant data may be shared with law enforcement or fraud prevention bodies.

5 Data Security

We take the security of your personal data seriously. whq888 implements technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.

• All connections to the whq888 platform are encrypted using SSL (Secure Sockets Layer) technology.
• Account access is protected by password authentication and optional OTP (one-time password) verification.
• Sensitive data such as identification documents and payment references are stored using appropriate access controls.
• Our systems are monitored continuously for unusual activity and potential security incidents.

While we apply strong security practices, no online system can guarantee absolute security. You are also responsible for keeping your account credentials confidential. If you suspect your account has been compromised, contact whq888 support immediately.

6 Data Retention

whq888 retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal or regulatory obligations.

• Account data is retained for the duration of your account and for a reasonable period after account closure to allow for dispute resolution and legal compliance.
• Transaction and gaming records are retained as necessary for audit, compliance, and responsible gaming purposes.
• KYC documents are retained for the period required under applicable verification and anti-money laundering obligations.
• Communication records with our support team are retained to maintain a history of account-related interactions.

When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data management procedures.

7 Cookies and Tracking

whq888 uses cookies and similar tracking technologies to support the operation of the platform, remember your preferences, and analyse how the site is used.

Types of cookies we use:

• Essential cookies: Required for the platform to function, including session management and login state. These cannot be disabled without affecting platform access.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. Data is aggregated and not linked to individual identities.
• Security cookies: Support fraud detection and account protection measures.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain platform features correctly.

8 Your Rights as a Data Subject

As a player whose personal data is processed by whq888, you have the following rights:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to deletion: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
• Right to restriction: You may request that we limit how we process your data in certain circumstances, such as while a dispute is being resolved.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact whq888 support directly at [email protected] (plain text — not a clickable link). Please include your registered account username in your message so we can locate your records promptly. We aim to respond to all data requests within a reasonable timeframe.

9 Children and Minors

The whq888 platform is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered or accessed the platform, please notify us immediately at [email protected] so we can take appropriate action, including account closure and data deletion.

Age verification is part of the KYC process and is carried out before withdrawals are enabled on any account.

10 Changes to This Policy

whq888 may revise this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players through the platform where appropriate.

We encourage you to review this policy periodically. Continued use of the whq888 platform after any updates constitutes your acceptance of the revised Privacy Policy.

For any questions about this policy or how we handle your personal data, reach us at [email protected]. You can also review our full Terms & Conditions and Responsible Gaming Policy for further information about how the platform operates.